FAQ :: Washington's Green Grocer

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A Message from Our Owner Regarding COVID-19:

March 12, 2020

To Our Customers:

With the escalation of the COVID-19 threat in the U.S., we understand that many of you are opting to stay home or self-quarantine in an effort to protect yourselves and your families. We want you to know that your health and safety are our top priorities and we are taking every precaution to ensure we deliver your food safely, and in a timely manner.

Currently, the FDA and CDC have no evidence that the virus can be transmitted via food, but out of an abundance of caution we have implemented the following measures:

• Our food handlers and delivery drivers have received additional training and instructions regarding handwashing and proper food handling, and are required to wear gloves when packing fresh and/or unwrapped foods.

• Our workspaces are cleaned and disinfected throughout the day.

• Meal Kits are assembled and/or supervised by an employee certified in food safety.

• Employees showing signs of illness will be required to stay home.

• We are prepared to add additional routes to ensure timely delivery.

As a local company with local delivery drivers, we are proud to be able to deliver fresh foods to your door with minimal processing and handling. Many of our local delivery drivers have been with us for years, and they are more than happy to make special delivery accommodations that large shipping companies just can’t offer; please reach out if you have any special instructions via help@wggmarket.com. Please note that we will limit close interactions, for now, in the interest of keeping our team members safe and healthy.

As always, thank you for entrusting us with your family’s food. We are honored to be able to provide you with access to healthy, nutrient-rich foods during this challenging time. We will continue to keep you updated as things progress. Stay well!

Sincerely,

Tom

From the FDA (updated 4/8/20):

Currently, there is no evidence of food or food packaging being associated with transmission of COVID-19. Like other viruses, it is possible that the virus that causes COVID-19 can survive on surfaces or objects. For that reason, it is critical to follow the 4 key steps of food safety – clean, separate, cook, and chill.

If you are concerned about contamination of food or food packaging, wash your hands after handling food packaging, after removing food from the packaging, before you prepare food for eating and before you eat. Consumers can follow CDC guidelines on frequent hand washing with soap and water for at least 20 seconds; and frequent cleaning and disinfecting of surfaces.

How do I customize the box?

Once the box has been added to your cart, view your cart and click "customize box". You will need to remove an item before you can add an additional amount of another.

When is my delivery day?

Your delivery day can be found on your account page when you log in. Just click the box in the upper right-hand corner to view your upcoming delivery days/dates. You have until two days prior at 9 pm to place your order. Don't worry...we will send you email notifications to make sure you don't forget.

When will I receive my delivery?

While we can't currently guarantee a specific delivery time, most deliveries are made between 11 am and 7 pm. Occasionally, we may run later due to traffic, weather, and other unforeseen circumstances.

I missed my cut-off time - what should I do?

If you want to edit or place a late order, please send an email to us at howcanwehelp@washingtonsgreengrocer.com and we will gladly assist you!

I'm going on vacation - can we put our deliveries on hold?

You sure can! Click on "My Account" and choose "Delivery Hold" from the drop-down menu - then enter the dates you'll be away and click "Add Vacation".

Watch Video - How to Skip a Delivery

I need to speak to someone about an issue I’m having!

We can be reached by phone (301-909-8954) from 9 am - 11 am and 1 pm - 3 pm, Monday through Friday. If you need to reach us outside of these hours, please email us at help@wggmarket.com.

When and where do you deliver?

We deliver to the Metro DC area, including parts of Virginia and Maryland.

MARYLAND: Annapolis, Arnold, Aspen Hill, City of Baltimore (the whole enchilada), Bethesda, Bowie, Cabin John, Catonsville, Cheverly, Chevy Chase, Clarksburg, College Park, Columbia, Crofton, Crownsville, Dundalk, Ellicott City, Gaithersburg, Germantown, Glen Burnie, Glen Echo, Greenbelt, Elkridge, Hyattsville, Kensington, Laurel, Montgomery Village, Mount Rainier, Pasadena, North Potomac, Odenton, Olney, Owings Mills, Potomac, Randallstown, Reisterstown, Rockville, Severna Park , Silver Spring, Takoma Park, Towson, Upper Marlboro, Wheaton

VIRGINIA: Alexandria, Aldie, Annandale, Arlington, Ashburn, Bailey's Crossroads, Brambleton, Burke, Centreville, Chantilly, Crystal City, Fairfax, Fairfax Station, Falls Church, Franconia, Great Falls, Herndon, Leesburg, Lorton, McLean, Manassas, Mount Vernon, Oakton, Potomac Falls, Reston, South Riding, Springfield, Sterling, Tysons Corner, Vienna, Woodbridge

Washington, D.C.: That was an easy one. ;)

Do I have to get a box every week?

Nope! There is never any obligation or commitment. Choose to receive our Organic, Mixed, or Local Farm Box Every Week or Every Other Week, or Build-Your-Own box for a specific date...it's totally up to you! All we ask is that if you need to cancel, you let us know by 9 p.m. two nights before your scheduled delivery (about 48 hours), so we can take you out of our routes and not prepare a box for you.

Do I need to be home to receive a delivery?

No. In fact, the majority of our deliveries are left for folks in pre-determined spots at their homes. If your spot is unprotected from the elements, we will put the box in a big plastic bag (please recycle it!) in the case of inclement weather. If you are ordering meat or dairy, we do require that you leave us a cooler with an ice pack or two, to keep your items cold until you get home.

Can I get a delivery at an apartment building?

Absolutely! We do ask that you let the front desk staff know that we will be coming and we will leave it with them or bring it up to your apartment door. If you live in a building without a front desk, you may make arrangements with a neighbor to buzz us in or you can give us a key to your building and we'll leave the box in front of your door.

What if there are items I never want to receive because someone in my family is allergic or won't eat them?

If there are any items that you never want to receive, you can note it in your customer profile and we'll be sure not to deliver them. If you have not had a chance to make your substitution and there is a "never deliver" item on that week's list, we will make a substitution for you based on your past preferences.

Do you ever have a problem with the produce getting too hot in the summer or too cold in the winter?

In the nearly 25 years we've been doing this, we have not had more than a few casualties! If you are ordering meat or dairy items and won't be home to accept delivery, we do ask that you leave a cooler with ice packs or frozen water bottles. We'll place any items that need to be kept cold in your cooler. As always, if there is a problem with any of the items in your box, please let us know and we will make it right - either by crediting your account - or, if you prefer, delivering extra portions of a list item of your choosing with your next delivery.

Do you recycle the boxes?

We have stopped picking up used cardboard boxes due to the Covid-19 pandemic. However, we ask that you continue to leave out your used, insulated WGG cooler bags so that we can disinfect and reuse them as needed. We encourage you to recycle your cardboard boxes at home or drop them off at a local recycling center.